Company Overview

Forth Valley Farms Pty Ltd is one of Australia’s leading fresh produce agricultural operations, growing and supplying premium vegetables from their Tasmanian farm. With a diverse team of field workers, farm managers, and administrative staff, their operations depend on coordinated systems to manage daily field activities, staff rostering, timesheets, purchase orders, and vehicle safety checks.

For over three years, the company had built its operational management around a custom business application designed to centralise field operations, rostering, payroll, and administrative workflows. This system had become mission critical infrastructure. When their previous technology partner stepped away and critical operational issues began to mount, Forth Valley Farms engaged Raven Labs to stabilise, fix, and continue developing their platform.

The Challenge: Critical Operational Disruptions

Forth Valley Farms faced a converging set of operational crises that threatened their ability to coordinate field activities and manage their workforce effectively:

Field Workforce Access Broken

Field workers were unable to access the operational management system from mobile devices used in the field, disrupting their ability to log hours, record tasks, and receive work assignments in real time.

Communication Systems Failing

Critical email notifications purchase order alerts, roster changes, and administrative communications had stopped reaching their intended recipients, creating dangerous gaps in information flow across the business.

Data Integrity Issues

Timesheet data was being corrupted during entry, carrying over incorrect information from other systems and forcing administrative rework that consumed manager time and introduced inconsistencies into payroll processing.

Platform Continuity at Risk

The technology infrastructure supporting field operations was at immediate risk of going offline, with critical security certificates expiring and no clear pathway to renewal.

Reporting Blind Spots

Management lacked visibility into how field hours were being allocated across different job codes, making it difficult to track labour costs and understand resource deployment patterns.

“These issues were hitting us all at once. We couldn’t afford to lose visibility into our field operations or have our team unable to do their jobs effectively.”

– Matt Henderson, Operations Lead, Forth Valley Farms

The Solution: Structured Stabilisation & Enhancement

“Raven Labs deployed a systematic engagement to triage, prioritise, and resolve each operational failure while building a platform for ongoing development and stability.”

• Field Worker Access Restored – Rebuilt the mobile application infrastructure and re-published it to ensure field staff could access the system from any device in the paddock.
• Communications Reestablished – Diagnosed and resolved email authentication and delivery issues, restoring reliable notification flows to all stakeholders.
• Timesheet Accuracy Improved – Redesigned data workflows to eliminate corruption and ensure timesheets reflected accurate information for payroll and reporting.
• Platform Continuity Secured – Transitioned platform infrastructure to sustainable long term ownership, eliminating dependency on previous providers.
• Reporting Enhanced – Developed new management reporting to provide visibility into labour allocation by job code and resource deployment patterns.
• Ongoing Support Established – Deployed managed services and platform administration to ensure stability and support future business growth.

Implementation: Systematic Triage & Delivery

Rather than deploying a one size fits all approach, Raven Labs worked directly with Forth Valley Farms’ operations leadership to understand each issue, prioritise by business impact, and execute targeted fixes.

The engagement was structured into focused workstreams, with clear scoping, delivery timeframes, and testing protocols. The Raven Labs team combined hands on technical diagnosis with strategic guidance — particularly around platform continuity and infrastructure independence — to ensure Forth Valley Farms had a clear pathway toward sustainable operations.

Throughout the engagement, Raven Labs maintained regular communication with Forth Valley Farms’ operations team, providing transparency on issue resolution, progress tracking, and next steps. This collaborative approach ensured that technical decisions aligned with business priorities and that the team understood the reasoning behind each recommendation.

Results: Operational Continuity Restored

Across a six month engagement, Raven Labs delivered measurable improvements to Forth Valley Farms’ operational infrastructure and team productivity:

A Foundation for Future Growth

For Forth Valley Farms, the transformation was about more than fixing a failing system it was about restoring confidence across the business.

With reliable workforce management, accurate payroll processing, and improved operational visibility, the team can focus less on managing system issues and more on running efficient field operations.

With Raven Labs as an ongoing managed services partner, Forth Valley Farms now has a stable platform and trusted support to help them continue growing with confidence.

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